La Redoute Reviews

Return Policy Overview

La Redoute allows customers to return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition, with all tags and packaging intact.

Return Process

1. Return Form: Fill out the return form included with your order or accessible via your online account.
2. Packing: Securely pack the items and attach the return label provided.
3. Shipping Options:
   • Drop off at a La Redoute store.
   • Arrange for collection at your doorstep.

Refund Details

• Refunds can take up to 14 working days to process after the return is received.
• If the item is faulty, La Redoute will cover the return shipping costs; otherwise, customers may need to pay for shipping unless specified otherwise for certain categories.

Exceptions

Certain items, such as bedding, swimwear, earrings, and gift cards, are non-returnable.

Here are the top 10 alternatives to laredoute.com:

1. 3suisses.fr: A French fashion site offering the latest trends in clothing, lingerie, home linen, and furniture.
2. lexception.com: A concept store dedicated to French and international creation, offering more than 400 brands for women and men.
3. newport-news.com: A market for women's clothing.
4. metrostyle.com: Offers new styles for all ages and genders at incredible prices.
5. chadwicks.com: Offers timeless classics and exceptional quality women's clothing in misses, petite, plus, tall sizes.
6. FarFetch: Focuses on the luxury fashion industry, operating an e-commerce marketplace that connects customers with a wide range of luxury brands and boutiques.
7. Ted Baker: A British fashion label with a focus on style and service within the fashion industry.
8. Fat Face: Operates in the retail industry, with a focus on clothing and accessories.
9. SHEIN: Operates as an e-commerce platform for fashion, beauty, and lifestyle products.
10. LuLus: An online fashion retailer in the apparel industry.

These sites offer a variety of products and styles similar to laredoute.com. They are ranked by their affinity to laredoute.com in terms of keyword traffic, audience targeting, and market overlap.

To open an account on laredoute.com, follow these steps:

1. Visit the laredoute.com website.
2. Click on "Create an account".
3. Enter your email address.
4. Create a password. Your password must contain between 8 and 16 characters, at least one uppercase (A-Z), one lowercase (a-z), and one number.
5. Fill in your personal details such as name, last name, phone number, and date of birth. You must be 18 years or older to order on laredoute.com.
6. Provide your address details including street name, house number, province, region, postal code, and town/city.
7. Click on "Confirm" to create your account.

Remember, if you lose or forget your password, you can retrieve it by logging into your customer account and clicking on "I’ve forgotten my password". You will then receive it on the email address provided.

Please note that even if you are already a customer on another La Redoute website, you will be required to create a new account on laredoute.com.

LaRedoute.com offers a wide range of products including bedlinen, decoration, womenswear, menswear, and kidswear. The site often has price reductions on various items. For instance, a Long Leather Trench Coat is priced at 329,00 €, a Cotton Parka with Detachable Hood is priced at 97,99 € (with a 10% discount bringing it down to 88,19 €), and an Eugénie Cotton Victoriana Blouse with Ruffles is priced at 42,99 € (with a 20% discount bringing it down to 34,39 €). The website offers free worldwide delivery under certain conditions. Otherwise, the delivery cost and time may depend on the country destination and the delivery option chosen at the checkout page. For many countries, the delivery time is typically 5 to 7 days with a delivery fee of 12.90 €. However, for some countries like Libya, the delivery fee is higher at 34.9€. Please note that these prices and costs are subject to change and it's always best to check the website for the most current information.

At LaRedoute.com, customers have 30 days from the date the order was received to return an article. The article should be in its original condition to be returned. Returns are free of charge for Austria. For Ireland, returns are at a negotiated prepaid price of 5€ with DHL. This amount will be deducted from the refund of your item(s). If you need to return several items from one order, send them in the same package to enjoy the free return. For any other country, the return is at your own expense.

Regarding the shipping policy, the website offers a free worldwide delivery under conditions. Otherwise, delivery cost and time may depend on the country destination and delivery option chosen at the checkout page. In the current context, the usual delivery, return, and refund times are longer. The new shipping delays are indicated on the product pages and are adapted and revised every day. Return time is extended to 60 days. Customers can still place orders at LaRedoute.com. However, they cannot deliver to drop-off points at this time, and are offering home delivery only. Customers can ask the delivery person to leave the package in front of the door to limit contact.

La Redoute accepts all major debit and credit cards such as Visa, MasterCard, American Express. Other payment methods include PayPal. During the checkout process, the supported payment methods are displayed on screen. The availability of a certain payment method may depend on the geographical location. The price of merchandise can be pre-set in the local currency and is calculated according to the applicable exchange rate at the time of placing the order. Security is taken seriously at La Redoute. The confidentiality and security of payments is guaranteed thanks to the SSL system (Secure Socket Layer), allowing a safe exchange of information on the Internet. When paying by debit or credit card, the card number, the expiration date and security code are required. The payment details are automatically encrypted and verified in order to avoid any kind of fraud or abuse. None of the information is clearly visible on the Internet. In the event of a fraudulent use of the credit/debit card, it is advised to contact La Redoute at info@laredoute.com. If choosing to pay via PayPal, one will be automatically directed to the PayPal account to finalize the payment. Once the payment via PayPal has been validated, one will be redirected to the confirmation page of the order. The PayPal account will be debited immediately after the final confirmation of the order. Bank details of one part are never communicated to the other part during a transaction via PayPal, which ensures payment security. The checkout pages are provided by Global-e. Global-e will acknowledge orders placed and confirm whether they are accepted by sending an email which will contain the relevant details of the order. When placing an order, Global-e will only authorize the applicable amounts, and these amounts will be charged only after the merchandise ordered has been received and processed by Global-e. The full order amount is charged even if the order is dispatched in parts. Global-e makes the appropriate efforts to process and fulfil any order placed through the service as quickly as possible. However, orders may be declined if the merchandise selected is unavailable. In this case, if the payment was processed, a refund will be issued.

LaRedoute.com features a wide variety of popular clothing brands. Some of the notable ones include adidas Performance, ALEXANDRA GOLOVANOFF X LA REDOUTE INTERIEURS, ALEXANDRE BLANC x LA REDOUTE, ANNE WEYBURN, ARENA, BANANA MOON, BATMAN, CALVIN KLEIN JEANS, CHAMPION, CONVERSE, DIM, DORINA, DR. MARTENS, ESPRIT, ETAM, FILA, GEOX, JACK & JONES, KAPORAL, LACOSTE, LEVI'S, NIKE, ONLY, PALLADIUM, PEPE JEANS, PUMA, QUIKSILVER, REDOUTE COLLECTIONS, SUPERDRY, TOMMY HILFIGER, VANS, and WRANGLER among others. These brands offer a range of looks from chic to sports to casual for men, women, and children. The product range includes both own collections and collections from international fashion and home decor brands. The online stores and catalogues offer customers a wide range of options to choose from.

To return an item purchased on LaRedoute.com, follow these steps:

1. Ensure the item is in its original condition.
2. Package up your item. If you have multiple items to return from the same order, send them in the same package.
3. Complete your Returns Form.

Please note, you have 30 days from the date the order was received to initiate the return process. Returns are free of charge for Austria, but for Ireland, returns are at a negotiated prepaid price of 5€ with DHL. This amount will be deducted from the refund of your item(s). For any other country, the return is at your own expense. If the item is faulty, please contact La Redoute's customer service for further assistance.